Counselling & Events

Late arrival/missed sessions

In-person appointments

As appointments are booked at specific times, the counsellor is unable to see you if you arrive outside of the agreed time. This means, if you arrive early, we would ask you to wait until your appointment time. Similarly, if you arrive late, we cannot extend the session to compensate. If you are over 15 minutes late and have not contacted us, we will assume you are not coming and will consider that cancellation without notice.
 

Online appointments

If the session is booked to meet online, the counsellor will invite you in to the session via the session link that you will have received via email prior to your session, when the session is due to start. If the Zoom session is not attended, the counsellor will wait for 15 minutes. If you have not contacted the counsellor within 15 minutes of the scheduled start, we also consider that cancellation without notice. The technology we use for online sessions is very robust and rarely fails. If, in the unfortunate case this does happen. the counsellor will do their best to offer the appointment using another communication method. If we cannot deliver the session, but not due to fault of our own, the counsellor has a right to charge for the session.

Cancellations

The Self Session operates a 48-hour cancellation policy. If you cancel an appointment over 48-hours in advance, we will not charge you for the missed session. If you cancel within 48 hours, or if you cannot attend, the appointment will be chargeable, as we have committed the time.
 

Exceptional circumstances

The Self Session recognise that emergencies happen, even if they are rare. If you know that you might not make an appointment, please let the counsellor know when you book it. The Self Session will try to be more accommodating in such circumstances. Similarly, if a genuine emergency prevented you from attending, and also from letting the counsellor know, the Self Session could consider waiving or reducing the cancellation fee.

Should you repeatedly make and cancel appointments, the Self Session might ask for a non-refundable pre-payment. We would not refund this payment, even if you cancel ahead of the usual 48-hour window.

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If we cancel

Occasionally, circumstances might prevent your counsellor from delivering a session as agreed. The Self Session will give you as much notice as possible if this happens. The Self Session will not charge you for appointments that are cancelled by our counsellors and will do our best to re-book at a time that best suits you.

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Workshops and events

All workshop and event bookings are fully transferable but non-refundable. If you make a substitution, please let us know in advance, so that we are aware of the new person attending. If you do not attend a workshop or event that you have paid for, and do not send a substitute, we will send you any resources you would have received if requested via email. 

If the Self Session have to cancel or rearrange an event, we will give you a full refund, the opportunity to switch to the alternative date/venue or credit against a future event.

Any questions?

If you have questions or queries about our cancellation and refund policies, please call us on 07928 096759 or email info@theselfsession.com We would love to hear from you.